Six sigma what is ctq

Most CTQ Trees are developed by project teams created explicitly for this task. Once requirements are developed, an organization can then take steps to make the changes or improvements needed.

Timely information on local shows 2. In depth articles on the local music scene 3. Critical reviews. Using a CTQ Tree allows you to break down a business into the most critical features that meet what your customers really want. Home Methodology. What Is An A3? Six Sigma Terms Tools and Software. Need — What customer need are you fulfilling with your product or service?

Determine the Need — It may be helpful to ask customers directly , or consult with customer service representatives or salespeople who frequently interact with customers Determine at least three drivers — These are the elements that drive quality for customers who have the need you want to satisfy. Keep in mind that these are elements that must be present to satisfy customers. Need Quality cupcakes and good service. CTQs are the measurable data that is needed on a product or service that your customers have specified as being a very important requirement.

The reason for this? CTQs will dictate the processes involved, the risks, and just about everything that goes into the designing and manufacturing of the product or creating the service. The need to establish CTQs is at the core of why you are in business.

In other words, it is extremely important. This information will make sure your business will stay at the top, because what your customer deems as important key requirements are being met. A Critical to Quality Tree also known as a CTQ Tree is a Six Sigma tool used to identify the needs of the customer and translate that information into measurable product and process requirements. Identifying drivers gives project teams another level of understanding about how to satisfy their customers.

Requirement — These are measurable performance standards that drivers must meet to satisfy the customer. Requirements help project teams measure the quality and performance of the product or service.

In terms of pizza, requirements measure how well the drivers meet the customer needs. Quality is a driver that is measured by appearance, temperature and taste of the pizza. Speed is measured by how quickly the pizza gets to the table, and variety is measured simply by the number of available toppings and combinations. Teams can create a CTQ tree by following three steps: List critical needs — What are the critical needs that your product must meet?

Typically, the best way to determine customer needs is to ask customers directly. If this is not an option, customer support staff can provide valuable insight or the team can brainstorm. Confirm these drivers with customer support and sales staff, or with the customer directly. Identify performance requirements — Once the team has identified drivers, the next step is breaking them down into measurable performance requirements.

Here, the team takes inventory of the technology and resources to ensure that it can meet client needs. Learn More About Villanova Yes, give me access to a brochure with course info, pricing and more! Enroll Now Online Fill out the form below to get started and take the next step toward your educational goals.